Customers can return damaged/wrong/faulty items within seven (7) days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
- Only defective item exchanges or size exchanges are accepted. We do not accept colour exchange.
- Defective item exchange and size exchange requests will only be processed if notified within seven (7) days of receipt date.
- For size exchange requests, customers are responsible for both the re-delivery postage fee and the return pickup fee.
- We will only cover the re-delivery postage fee and the return pickup fee for a size exchange if the HQ makes a mistake.
- For defective item exchange, the re-delivery postage fee and the return pickup fee are on us.
- In the event your faulty item is out of stock, we will reimburse you monetary refund or replace it with another code which has the same value of total faulty / damaged item received.
- We will only accept items in their original condition i.e. UNWORN, UNWASHED, UNALTERED, UNSCENTED condition with ALL TAGS ATTACHED. We will not be responsible for returns that do not reach us and hence, we recommend you to ensure your parcel for its appropriate value.
- We deserves the right to reject requests for returns and/or refunds where
(i) such requests are deemed habitual in our sole and absolute discretion; and/or
(ii) there is suspicion of purchase for the purposes of resale.
- Please contact our team 019-790 9043 and provide your order number, your name and address, details of the product, the reason for return and a photo of your item (the part that is faulty).
Any inquiries, you can contact us at:
Emel: [email protected]
Phone: +6019-790 9043