Frequently Asked Questions

• We process all orders from Monday to Saturday.

• Estimated delivery times are as follows:

  • 2 to 4 working days for West Malaysia
  • 5 to 7 working days for East Malaysia

• Disclaimer: Shipping times may vary based on our courier service.

  • If you have not received your product after seven (7) working days from receiving the confirmation email.
  • Please contact our customer service team for further assistance.

• We offer domestic and international delivery.

• Shipping rates are calculated based on parcel weight and destination country.

*For tax and duties information or any other related questions, please contact our customer service team for assistance

• We use Ninja Van for domestic and Singapore shipping service.

• Aramex for International shipping (excluding Singapore).

• No. All Online Purchases will be processed and shipped directly to you.

• In-Store products are only available for walk-in customers.

• Tracking number will be updated via email once your order has been confirmed.