Frequently Asked Questions

Common purchase queries answered

Orders and Shipping

  • We process all orders from Monday to Saturday.

  • Estimated delivery times are as follows:

    • 2 to 4 working days for West Malaysia
    • 5 to 7 working days for East Malaysia
  • Disclaimer: Shipping times may vary based on our courier service.

    • If you have not received your product after seven (7) working days from receiving the confirmation email.
    • Please contact our customer service team for further assistance.
  • We offer domestic and international delivery.

  • Shipping rates are calculated based on parcel weight and destination country.

*For tax and duties information or any other related questions, please contact our customer service team for assistance

  • We use Ninja Van for domestic and Singapore shipping service.

  • Aramex for International shipping (excluding Singapore).

  • No. All Online Purchases will be processed and shipped directly to you.

  • In-Store products are only available for walk-in customers.

  • Tracking number will be updated via email once your order has been confirmed.

Fast Delivery

Postage will be done within 2 to 5 working days

Best Price Satisfaction

30-day money back guarantee

Online Banking Available

Fast, hassle-free and secure